Free shipping
Orders leave Brisbane with tracking. We email the details as soon as your parcel is on its way.
Clear, practical support
Shipping & returns
Free tracked shipping worldwide, a clear 30-day change-of-mind policy, and straightforward help if something goes wrong.
30-day returns
For a change of mind, contact us within 30 days of delivery. You pay the tracked postage back to Brisbane.
Fault or damage?
We cover reasonable return postage where a return is required and provide the remedy available under Australian Consumer Law or other applicable consumer law.
Change of mind
A straightforward 30-day return
Changed your mind? Contact us within 30 days of delivery. The bag must be unused, unworn and returned in its original condition with any tags and packaging.
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Contact us first
Email support@mochila.au with your order number. Please do not send anything before receiving return instructions.
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Post it back with tracking
We will provide the Brisbane return details. Change-of-mind return postage is paid by the customer, and we recommend keeping the tracking receipt.
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We check the returned bag
Once it arrives, we inspect it to make sure it meets the return conditions.
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Choose what suits you
Choose a full refund of the returned item price, or one replacement bag from available stock. We send the replacement with free standard shipping.
Faulty, damaged or incorrect
Tell us and we’ll put it right
Email support@mochila.au with your order number, a short description and clear photos. If a return is required, Mochila will cover reasonable return postage.
Depending on the problem and your rights under Australian Consumer Law or other applicable consumer law, the remedy may be a repair, replacement or refund. These rights are not limited to 30 days and are not excluded by our change-of-mind policy.
Delivery estimates
When to expect your order
Shipping is free to every destination available at checkout. These are estimated business-day timeframes after dispatch; public holidays, customs and local carrier delays can add time.
Australia2–8 business days
New Zealand5–8 business days
United States6–27 business days
United Kingdom6–27 business days
Other international6–27 business days
International taxes and duties: Shipping is free, but your destination may charge import tax, duty or a carrier clearance fee. Mochila does not currently collect these charges at checkout, so the customer is responsible if they apply.