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FAQ

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

How can we help?

FAQ

Ordering

What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns. For full shipping details please see shipping page.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, please contact us for shipping prices to your country. We are focusing in Australia but do custom orders.

General FAQ

Common questions we get asked frequently, if you have other concerns please contact us below.

What is a Mochila Wayuu bag?

A Mochila Wayuu bag is a handmade bag created by the Wayuu tribe in Colombia. These bags embody a rich cultural heritage and take about 10-15 days to make. Each bag is unique, showcasing intricate designs and vibrant colors.

How are Mochila Wayuu bags made?

Mochila Wayuu bags are handwoven using traditional techniques passed down through generations. The bags are made from cotton thread and require a significant amount of time and skill to create.

How long does it take to make a Mochila Wayuu bag?

It takes approximately 10-15 days to hand-weave a single Mochila Wayuu bag. The process involves careful attention to detail to ensure the high quality and unique design of each bag.

Can I wash my Mochila Wayuu bag?

Yes, you can wash your Mochila Wayuu bag. However, it is recommended to hand wash them in cold water to preserve the vibrant colors and intricate designs.

Can I customize my Mochila Wayuu bag?

As each Mochila Wayuu bag is handmade, there may be possibilities for customization. However, this will depend on the specific seller or artisan creating the bag.

How can I authenticate a Mochila Wayuu bag?

Authenticating a Mochila Wayuu bag can be challenging due to their handmade nature. However, genuine bags are usually accompanied by a certificate of authenticity from the artisan or seller.

Where can I buy a Mochila Wayuu bag?

You can buy a Mochila Wayuu bag directly from Mochila.au's website or from authorized retailers.

What are the typical designs on a Mochila Wayuu bag?

Mochila Wayuu bags feature intricate geometric patterns that represent elements of the Wayuu tribe's mythology and environment.

Are Mochila Wayuu bags environmentally friendly?

Yes, Mochila Wayuu bags are environmentally friendly, as they are made from natural cotton fibers and dyed with natural or environmentally friendly dyes.

What can I do if my Mochila Wayuu bag gets damaged?

If your Mochila Wayuu bag gets damaged, you may be able to have it repaired. Contact Mochila.au's customer service for assistance.

How should I store my Mochila Wayuu bag?

To preserve its quality and design, store your Mochila Wayuu bag in a cool, dry place away from direct sunlight.

Are Mochila Wayuu bags vegan?

Yes, Mochila Wayuu bags are vegan as they are made solely from cotton threads and natural dyes.

Can I use my Mochila Wayuu bag for heavy items?

Mochila Wayuu bags are sturdy, but it's advisable not to overload them to maintain their shape and longevity.

What sizes do Mochila Wayuu bags come in?

Mochila Wayuu bags come in various sizes, from small to large. The size details are provided on the product page on our website.

Are there fake Mochila Wayuu bags in the market?

Yes, there are fake Mochila Wayuu bags in the market. To ensure you're purchasing an authentic bag, buy from recognized sellers like Mochila.au or those who provide a certificate of authenticity.

Can Mochila Wayuu bags be used by men?

Yes, Mochila Wayuu bags are unisex and can be used by both men and women.

What does purchasing a Mochila Wayuu bag support?

Purchasing a Mochila Wayuu bag supports the Wayuu tribe's artisans, helping to preserve their traditional craftsmanship and providing them with a sustainable source of income.

Can I return or exchange my Mochila Wayuu bag?

Yes, Mochila.au has a return and exchange policy. Please visit our Return and Exchange Policy page for more details.

Do Mochila Wayuu bags come with a warranty?

Mochila.au offers a limited warranty on Mochila Wayuu bags. Visit our Warranty Information page for specifics.

How can I contact Mochila.au for more information about Mochila Wayuu bags?

You can reach Mochila.au through our Contact Us page or via email at support@mochila.au for any further questions about Mochila Wayuu bags.

Get in touch

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