If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns. For full shipping details please see shipping page.

Yes, we ship all over the world. Shipping costs will apply, please contact us for shipping prices to your country. We are focusing in Australia but do custom orders.

A Mochila Wayuu bag is a handmade bag created by the Wayuu tribe in Colombia. These bags embody a rich cultural heritage and take about 10-15 days to make. Each bag is unique, showcasing intricate designs and vibrant colors.

Mochila Wayuu bags are handwoven using traditional techniques passed down through generations. The bags are made from cotton thread and require a significant amount of time and skill to create.

It takes approximately 10-15 days to hand-weave a single Mochila Wayuu bag. The process involves careful attention to detail to ensure the high quality and unique design of each bag.

Yes, you can wash your Mochila Wayuu bag. However, it is recommended to hand wash them in cold water to preserve the vibrant colors and intricate designs.

As each Mochila Wayuu bag is handmade, there may be possibilities for customization. However, this will depend on the specific seller or artisan creating the bag.

Authenticating a Mochila Wayuu bag can be challenging due to their handmade nature. However, genuine bags are usually accompanied by a certificate of authenticity from the artisan or seller.

You can buy a Mochila Wayuu bag directly from Mochila.au's website or from authorized retailers.

Mochila Wayuu bags feature intricate geometric patterns that represent elements of the Wayuu tribe's mythology and environment.

Yes, Mochila Wayuu bags are environmentally friendly, as they are made from natural cotton fibers and dyed with natural or environmentally friendly dyes.

If your Mochila Wayuu bag gets damaged, you may be able to have it repaired. Contact Mochila.au's customer service for assistance.

To preserve its quality and design, store your Mochila Wayuu bag in a cool, dry place away from direct sunlight.

Yes, Mochila Wayuu bags are vegan as they are made solely from cotton threads and natural dyes.

Mochila Wayuu bags are sturdy, but it's advisable not to overload them to maintain their shape and longevity.

Mochila Wayuu bags come in various sizes, from small to large. The size details are provided on the product page on our website.

Yes, there are fake Mochila Wayuu bags in the market. To ensure you're purchasing an authentic bag, buy from recognized sellers like Mochila.au or those who provide a certificate of authenticity.

Yes, Mochila Wayuu bags are unisex and can be used by both men and women.

Purchasing a Mochila Wayuu bag supports the Wayuu tribe's artisans, helping to preserve their traditional craftsmanship and providing them with a sustainable source of income.

Yes, Mochila.au has a return and exchange policy. Please visit our Return and Exchange Policy page for more details.

Mochila.au offers a limited warranty on Mochila Wayuu bags. Visit our Warranty Information page for specifics.

You can reach Mochila.au through our Contact Us page or via email at support@mochila.au for any further questions about Mochila Wayuu bags.