Free Shipping Australia Wide

Shipping

Our goal is to promptly dispatch your purchases upon receipt of your order confirmation. For standard deliveries (2-5 business days), our shipping fee is $7.00-$10.00

Orders over $60 Free Shipping.

Delivery timelines vary based on your location:

  • Sydney: Expect delivery in 2-4 business day if your order is placed by 2:00 pm.
  • Sydney outer, Newcastle, Central Coast, Wollongong, Brisbane, Melbourne, Adelaide, Canberra: Delivery typically takes 2-4 business days. Orders from Sydney's outskirts placed before 2:00 pm may arrive the next business day.
  • Perth, Tasmania, Cairns, Townsville, Darwin & rural/remote areas in Australia: Delivery usually takes 2-4 business days.

Please note our dispatch days are Wednesday and Friday. We don't dispatch on weekends or public holidays. All orders, including express post, will be processed at 3 pm (Brisbane time) the day before our dispatch days. For instance, an order placed after 3 pm Sunday will be dispatched on Wednesday.

Returns & Exchanges At Mochila

We are committed to delivering exceptional handmade products and service. We aim for perfection every time.

If your product is faulty, arrives in less-than-perfect condition, or fails to arrive, we will gladly offer a refund or arrange to redeliver your product within 30 days.

Please be aware that it is your responsibility to ensure the accuracy of the delivery address and instructions you provide us. We count on you to help us deliver your order smoothly.