4.98 from 129 reviews

Free shipping · 2nd bag 50% off

Carrito

Clear, practical support

Shipping & returns

Tracked delivery, a clear 30-day change-of-mind policy, and straightforward help if something goes wrong.

Tracked delivery

Orders are packed Monday to Friday. We email tracking as soon as your parcel is on its way.

30-day returns

For a change of mind, contact us within 30 days of delivery. You pay the tracked postage back to Brisbane.

Fault or damage?

We cover reasonable return postage where a return is required and provide the remedy available under Australian Consumer Law.

Change of mind

A straightforward 30-day return

Changed your mind? Contact us within 30 days of delivery. The bag must be unused, unworn and returned in its original condition with any tags and packaging.

  1. Contact us first

    Email support@mochila.au with your order number. Please do not send anything before receiving return instructions.

  2. Post it back with tracking

    We will provide the Brisbane return details. Change-of-mind return postage is paid by the customer, and we recommend keeping the tracking receipt.

  3. We check the returned bag

    Once it arrives, we inspect it to make sure it meets the return conditions.

  4. Choose what suits you

    Choose a full refund of the returned item price, or one replacement bag from available stock. We send the replacement with free standard shipping.

Faulty, damaged or incorrect

Tell us and we’ll put it right

Email support@mochila.au with your order number, a short description and clear photos. If a return is required, Mochila will cover reasonable return postage.

Depending on the problem and your rights under Australian Consumer Law, the remedy may be a repair, replacement or refund. These rights are not limited to 30 days and are not excluded by our change-of-mind policy.

Delivery estimates

When to expect your order

These are estimated business-day timeframes after dispatch. Public holidays, customs and local carrier delays can sometimes add time.

Australia2–8 business days
New Zealand5–8 business days
United States5–12 business days
United Kingdom6–12 business days
Other international6–15 business days